Betmart's Privacy Policy — Your information is safe with us

Betmart collects certain information to operate its services smoothly and deliver the best experience to its users. We only collect what is genuinely necessary to provide our services.

Information Collected at Registration

• Full name (as per national ID)
• Date of birth (for age verification)
• Mobile number and email address
• Residential Address & Country
• User's preferred language

Automatically Collected Information

Some technical information is automatically collected while you use Betmart. This is necessary to ensure the site functions properly and for security monitoring:

• IP Address & Device Type
• Browser type and operating system
• Login time, session data, and usage patterns
• Pages visited and time spent on each page
• Referral source (how you arrived at the site)

Information Collected During KYC Verification

To verify your identity before withdrawals and large transactions, we may request the following documents:

• Copy of National ID or Passport
• Proof of address (utility bill or bank statement)
• Proof of payment method ownership

Betmart uses collected data solely for specific, legitimate purposes. We never use your information for unnecessary or unauthorized activities.

Betmart uses cookies and similar tracking technologies on its website. Cookies are small data files stored in your browser that help improve site functionality and your overall experience.

Types of Cookies We Use

• Essential Cookies: For login sessions and security — these cannot be disabled.
• Functional Cookies: To remember your preferences (language, theme).
• Analytics Cookies: To understand which sections of the site are used most.
• Marketing Cookies: To show you relevant ads — you can turn this off at any time.

You can manage cookies through your browser settings. However, disabling essential cookies may limit access to certain features on the site.

Betmart does not sell your personal data. In certain limited circumstances, we may share restricted information with trusted third parties — always with your best interests in mind.

• Payment Providers: Shared with bKash, Nagad, and Rocket solely for processing transactions.
• KYC Partner: With authorized agencies for identity verification.
• Legal Authorities: Where required by court order or legal obligation.
• Anti-Fraud System: With specialized technology providers for fraud prevention.
• Game Providers: Minimal data shared with licensed game developers for game operation.

All third parties are required to comply with Betmart's privacy standards and are strictly prohibited from using your information for any other purpose.

Betmart uses industry-leading security technology to protect your data. Our security infrastructure is continuously updated and monitored.

• All data transfers secured with 256-bit SSL/TLS encryption
• Passwords stored with bcrypt hashing — never in plain text
• Payment card data handled in accordance with PCI-DSS standards
• Two-factor authentication (2FA) supported
• Real-time monitoring for suspicious login attempts
• Regular security audits and penetration testing
• Data backups on encrypted, geographically distributed servers

Every registered Betmart user has certain fundamental rights over their data, applicable under international data protection laws and our own policies.

• Right to Know: You can find out what information we hold about you and how we use it.
• Right to Rectification: You may request that incorrect or incomplete information be updated.
• Right to Erasure: Under certain circumstances, you may request that your data be deleted.
• Right to Restrict Processing: In certain cases, you can request that your data use be restricted.
• Right to Data Portability: You can export your data in a readable format at any time.
• Right to Object: You can object to your data being used for marketing or profiling purposes.
• Right to Withdraw Consent: You may withdraw consent for data use at any time.

To exercise any of these rights, write to us at: support@betmart.bet — We will respond within 30 business days.

Financial transaction data is highly sensitive. Betmart takes special care in how this information is stored and used.

• Full mobile banking numbers are never stored in plain text
• Transaction history is accessible only to the account holder and authorized staff
• Payment gateway connections are always encrypted
• Instant alert system activated for suspicious transactions
• Integrated in compliance with the security policies of bKash, Nagad, and Rocket

Betmart is a responsible gaming platform. Our services are strictly intended for users aged 18 and above. We do not collect or store data from minors.

• Date of birth is verified at the time of registration
• Age is verified through the KYC process when there is any doubt
• If a minor is identified, the account is closed immediately
• Family members can contact us to block a child's account

If we hold any data belonging to a minor, it will be permanently deleted upon a parent or guardian's request. Please contact our support team for such requests.

Betmart does not retain your data indefinitely. A specific retention period is defined for each category of information.

Once the retention period expires, data is securely destroyed — either deleted or anonymized in a way that makes identification no longer possible.

Betmart reserves the right to update this Privacy Policy as needed. If changes are made, we will notify you through the following channels:

• A notice will be displayed on the website homepage
• A summary of changes will be sent to your registered email
• The "Last Updated" date at the top of the page will be revised
• Re-consent may be required for significant changes

Continued use of the site after any changes will be considered acceptance of the updated policy. We recommend reviewing this page regularly to stay informed.

For any privacy-related questions, requests, or complaints, feel free to reach out to us. Our dedicated privacy team will handle your concern with the utmost care.

• Email: support@betmart.bet
• Live Chat: Reach us directly from any page on the site
• Support Hours: 24 hours a day, 7 days a week
• Response time: typically within 24–48 hours

For data protection requests, please include in the email subject line "Privacy Request" Please write. This helps our team identify and address the issue quickly.